Archive for Verizon

I Know the Devil’s Name — Rant

Posted in Rant with tags , on November 4, 2011 by tomeoftheancient

I’m sorry but I need to vent. This is totally unrelated to WoW except for the fact that I can’t play right now because I’m too pissed off. You’d think wanton killing would be just what I need, but it’s not working. This is a rant about Verizon. Are they the devil? Not really, I’d say greed is, I assume that’s what’s turned them and other companies into disreputable, dishonest, thieving liars. I need to call them again but in this mood it will quickly devolve into me screaming obscenities at the top of my lungs and I doubt that would be very productive, and I would be screaming at someone who has to work for Verizon. I’m sure they aren’t treated any better than customers are.

So fellow WoWers you can move on, nothing good here unless you too have had dealings with Verizon. This story is about my elderly mother but a little background will help. We had a land line through Verizon for years, never a problem with it. When Verizon dug up the neighborhood to put in FIOS they then started hard selling it over the phone and in person. We didn’t want it. You can hang up on the overzealous people on the phone who all got straight As in assertiveness training. I finally started bringing the dogs with me to the door which worked wonders on the pushier Verizon representatives.

Then the troubles started, we began to have a loud buzzing on our land line, it was intermittent. Few days on, few days off. I called them, they said they’d check it. They told me there was nothing wrong with the line but I should upgrade to FIOS. This made little sense to me, why would I reward them by paying them more money to get rid of the buzz they’d caused. I don’t know if it was intentional. I don’t know if Verizon is that crafty, and thought, hey, we’ll screw up everyone’s land line and they’ll switch to FIOS, no brainer. They just didn’t care, one lousy customer has a buzz on the line, big whoop. We got rid of Verizon and got Comcast, we now have VOIP which I didn’t want but the only land line available is through Verizon, who I’ll never deal with again. I’ll use smoke signals if it comes to that.

So we had a history, me and Verizon. I won’t go into all the calls and hours and hours it took to extricate ourselves from them but I’m sure most people have had similar experiences, with either Verizon or another company. Imagine my horror when my mother told me a nice young man called her and she’s getting a “new TV.” I finally figured out what that meant. She switched everything to a Verizon bundle because the nice young man told her it would save her money.

The bill started out around 200.00 monthly. Within a couple months it was over 400.00. She didn’t know why. I told her to SAVE the bill so I could see it. Apparently Verizon had realized they had got lucky. We’ve got a live one here. This old person has no idea what’s going on, let’s soak her. And they did. Every month there would be a new charge for a gaming addon, online storage space, virus software, etc. It’s a game of let’s see if you’re paying attention. Then you have to call them to have it taken off. This is a continual game, you have to play every month. They put it on, she has to call to take it off. Except since she doesn’t understand the bill nothing was done until I managed to get her to save one. I’m SURE she’s a valued customer to Verizon, along with every other customer who doesn’t understand their bill.

It became apparent recently that she shouldn’t be living alone. She didn’t want to leave the area she lives in so we found a new senior apartment where all the utilities, TV, phone, are included. She called Verizon to cancel. The first woman told her no, we don’t want to lose you and never allowed her to cancel. She went to a Verizon office and a “nice young man” canceled everything. He also told her to throw out her Direct TV box as he didn’t want it. He didn’t mention that he didn’t want it because she had to cancel Direct TV herself. Yesterday I found that nothing’s been canceled. Everything’s still billing at full bore, yup, they don’t want to lose her.

I really dropped the ball on this. I know my Mom wants to be independent and do things for herself. I try very hard to let her, and I didn’t think that canceling services would be a monumentally difficult task, but I should have.

It seems each part of the bundle has to be canceled separately. I made the mistake a little while ago of being honest when I called and said I was her daughter. Big mistake, wouldn’t let me cancel. I would have asked the neighbor to “play” my mother but she wasn’t home. I’ll call again in a little while with my best blue-haired lady voice and impersonate her.

I could go on with a blow-by-blow of everything that’s happened but that’s not my point. Yes! I really do have a point. A while ago Big Bear Butt had a post about hatred in America. I loved what he had to say and the response it got.

My mother is a Veteran, she was in the Navy. She served her country, land of the free, home of the brave. Right now I feel she’s just a commodity, not a customer. She’s there to be bilked out of every penny they can get. Verizon’s unethical business practices are no secret. Just google Verizon, you’ll find websites dedicated to helping people try to deal with them. No one seems to care, just business, nothing personal. I want to know when was it decided we’d no longer be the land of the free and the home of the brave and instead be the land of the mean-spirited and greedy. I didn’t get that memo.